Document ID: CS-03 | Version: 1.4 | Initially issued: October 4, 2026 | Last updated: October 4, 2026
Effective for a client when incorporated into the accepted Service Order. Publication does not change an existing client agreement or authorize a payment.
1. Two separate purchases
The Career Launch Package is $997 once. Managed Job Search is $797 for each authorized monthly service period, beginning on the agreed active-search date. All prices are in U.S. dollars; applicable tax is displayed before payment. There is no salary-percentage fee under this offer. The charges pay for the defined career-development, coaching, and authorized support work, not a purchased vacancy or guaranteed placement. The candidate is our client; under this service we do not receive an employer placement commission for the candidate's hire.
The launch package does not include the first monthly period. If both purchases start in the same calendar month, service fees total $1,794 before tax. Purchasing the launch package does not authorize recurring charges. Applying for the service does not authorize any payment.
These payment arrangements are offered only where legally permitted and only under the accepted Service Order. They do not remove any restriction on candidate-paid or advance fees.
2. Activation and monthly renewal
We activate recurring service only after the essential approvals, agreement on a specific start date, and your separate recurring-payment authorization. The authorization and confirmation state the amount, initial charge date, next renewal date and time zone, payment method, and cancellation routes.
Renewals occur monthly, not automatically every 30 days. Your confirmation shows the actual dates. If a month lacks the original day number, the disclosed billing schedule uses that month's last day and states how subsequent dates are calculated. We send a renewal notice before each monthly charge, with the amount, scheduled date, and a direct cancellation route. Any additional legally required notice applies.
There is no minimum number of recurring months and no fixed total debt. No new monthly period may be charged after effective cancellation. Price increases or optional extras require the applicable notice and your express agreement, not a silent website change.
3. How to cancel future renewals
Email support@boraka.co with the subject “Cancellation request” with a clear request to stop renewals. You may also use a cancellation method expressly provided in your confirmation. You do not have to explain why, complete a sales call, or negotiate with a representative.
Submit cancellation before the disclosed next renewal date and time to prevent that charge. There is no additional 7-day, 14-day, or 30-day notice requirement. A request is effective when received through the provided channel, not when staff later review it. A confirmation delay does not create another charge. We provide confirmation of the request and the final paid-through date.
A refund request that clearly says you also want to stop is treated as a cancellation request; no special wording is required. If you cannot use the online route, the email alternative remains available. Minimal identity checks may protect your account, but may not become an unreasonable obstacle.
Stopping future renewals leaves service and subscription access available through the existing paid-through date unless you request an earlier stop. At expiry, managed sourcing and applications, monitoring and reporting, Friday live group coaching, private interview and offer support, and subscription-only Circle resources stop. Only this subscription's entitlements are removed; unrelated free, separately purchased, or unexpired benefits remain. You may ask us to stop applications immediately. That request is distinguished from any refund determination so that we do not keep submitting applications against your instructions.
4. Career Launch Package refunds: completed-work basis
Before work begins: If you cancel before any agreed launch work starts, we return the launch payment, including any tax that must be reversed. We do not deduct a cancellation penalty or ordinary payment-processing fee.
After work begins but before completion: We stop further work on request. Where lawful, we deduct only the reasonable value of work actually and properly completed under the milestone allocation agreed before purchase. The remainder is returned. The allocation must total $997, describe each deliverable, and avoid charging an entire milestone for only partial performance. It is not a penalty and cannot override a statutory refund or fee restriction.
If no allocation was agreed, we will not retroactively invent an hourly rate or a nonrefundable setup charge. Any deduction must be supported by a separately agreed lawful basis; otherwise the undelivered portion is refunded. We explain the calculation and provide usable completed materials.
After completion: A change of mind alone does not create an automatic refund for services properly completed as agreed, except where applicable law provides otherwise. This does not restrict remedies for defective work, misrepresentation, unlawful charges, or failure to supply agreed deliverables.
5. Monthly-service refunds
Canceling future renewals does not, by itself, require a refund of a monthly period already underway where agreed service remains available through the paid-through date. No additional month is owed. Obtaining a job, changing plans, or not attending available coaching does not by itself create a prorated refund, subject to your legal rights.
If we charged before authorized activation, after timely cancellation, without authorization, or twice in error, we correct the charge and refund the amount not owed. We do not substitute a credit unless you freely choose it.
If BORAKA ends service early or cannot provide material agreed services, we offer an appropriate correction or refund for the undelivered portion, subject to mandatory remedies. We do not retain an entire prepaid month while choosing to stop providing it. Your cooperation issues are assessed fairly and do not automatically forfeit every payment.
6. Requesting and receiving a refund
Contact support@boraka.co with your name, purchase reference if available, and the issue. A particular form, interview, or favorable review is not required. We explain any proposed deduction or denial and provide an escalation contact on request.
We process refunds promptly and within applicable legal deadlines, normally to the original payment method. Bank posting times can vary. We do not require you to give up a lawful dispute or complaint as a condition of refunding an amount owed.
You may contact your payment provider or a competent regulator without first completing our process. A chargeback request is not automatically treated as fraud or as permission to disclose your private information publicly.
7. Rescheduling, pauses, and restarts
Tell us promptly when you need to reschedule. No undisclosed no-show fee applies. If we miss an appointment, we arrange a reasonable replacement or address the missed benefit through an appropriate remedy. Interview support has no hidden monthly round limit.
Canceling renewals is always available. A separate temporary pause must be confirmed in writing, including dates, services suspended, and whether any unused time is carried forward. We do not charge for a mutually agreed no-service pause. Restarting after a hold requires confirmation of current details, capacity, a valid payment method and authorization, an agreed restart date, and the new next-renewal date before charging. Obsolete unpaid periods are voided or credited to prevent double charging. We do not collect missed months or unpaid hold days as a restart penalty, backbill periods with no service, or impose an automatic new launch package; material new work requires a separate agreed scope.
Unanswered messages alone do not pause billing. We identify serious delivery blockers and discuss a pause or end of service rather than continuing indefinitely without meaningful work.
8. Failed payments, recovery, and ending access
An initial or activation payment failure does not activate monthly service. Payment and authorization must be valid before the agreed active-search period begins.
For an existing active client's first failed renewal, we notify the candidate promptly of the amount, payment-update route, next attempted action, and a final recovery deadline seven calendar days from that first failure. Status is past due — grace during this one seven-day window, and active monthly support continues. Where issuer and provider rules permit, we may make up to two automatic retries of the same authorized renewal: approximately 72 hours after the first failure and at approximately 168 hours, the final deadline. Exact dates and times appear in the notice. The seven-day clock does not reset after another failure.
We do not promise an automatic retry for a hard decline, revoked authorization, required authentication, or a method the issuer or provider will not retry. We instead request a payment update or required authentication. Canceling or revoking authorization during the grace window stops further automatic attempts. If the candidate cancels or revokes authorization during the recovery window, any courtesy continuation ends when the candidate requests a stop or, if no already-paid service time remains, when that cancellation or revocation is received. A failed renewal alone does not end the seven-day recovery window early. We do not make unannounced extra automatic retries, duplicate recovery charges, or repeatedly leave the account past due while attempting future periods.
If the renewal remains unpaid at the final day-seven deadline, we first reconcile pending or in-flight recovery payments before changing status so that we do not cancel a just-paid entitlement or charge twice. If payment remains unresolved, status becomes on hold. We stop ongoing sourcing and applications, monitoring and reporting, live group coaching, private interview and offer support, and subscription-only resources, and notify the candidate. We stop automatic collection of the failed renewal and disable collection for future inactive periods. Only Managed Job Search subscription entitlements are removed; the client's Circle account, free spaces, CREP, CRMP, Competency Labs, and separately purchased or unexpired benefits remain governed by their own agreements.
Recovery during the grace window restores active status on the existing disclosed service cycle. After a hold, service resumes only after valid payment details, current service information, capacity, a new paid service period, an agreed restart date, and the next renewal date are confirmed before charging. Any obsolete unpaid period is voided or credited so there is no duplicate charge or fee for hold days. Unpaid courtesy recovery days are not converted into a full-month debt. There is no automatic second $997 launch fee, restart penalty, or backbilling for months without service; material new work requires a separate agreed scope.
When service ends, we stop future renewal charges and new authorized search work, confirm the status, provide completed materials and available application records, and remove our access as appropriate. The candidate-owned search email and completed individual career plan, resumes, and LinkedIn copy remain with the candidate and are not disabled, deleted, or withheld because recurring access ends. Templates, course libraries, coaching access, and separate prepaid or purchased services remain distinct and follow their own terms. Billing status does not itself delete existing files; the Privacy Notice retention schedule applies.
9. Mandatory protections and existing clients
Mandatory cancellation, withdrawal, fee, and refund rights apply even if they are more favorable than this policy. No statement that work is personalized automatically removes statutory rights. Any required country- or state-specific notice must be provided before the contract is made.
This policy does not replace prior clients' signed agreements, already owed extensions, or separately accepted continuation terms. Competency Labs, CREP, CRMP, and other offers are not governed by this policy unless expressly and lawfully incorporated into their own agreement.